pixie-star.com - Unlimited Games, Movies, Music, Books & More
Pixie-star
Questions? Call 1-800-111-1111 or 1-111-111-1111 24h, 7 days a week

Live Call Center Online 24h, 7 days a week 1-800-111-1111

FAQ Billing Support

Q: Why was I billed when I originally signed up for a trial?

A: As indicated during the trial membership signup process, the 5-Day trial, when offered, gives you access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.

If cancelled, your trial membership will revert to a Free Regular membership, for which there are no monthly fees.

For additional questions or concerns, we welcome you to contact our customer support team at 1-800-111-1111 for US/Canadian customers and 1-111-111-1111 for international customers.

Q: Where can I find the terms of the 5-Day Trial?

A: The terms of the 5-day trial can be read prior to selecting the 5-day trial option during the signup process.

You may read the complete Terms and Conditions of our service at any time for additional details.

Q: How can I confirm that my membership is cancelled?

A: After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your Pixie-star account.

Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received.

If you still cannot find your membership cancellation email, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be happy to assist you.

Q: How can I view my transaction history?

A: You can find out your complete transaction history by calling support which is open 7 days a week 24h at 1-800-111-1111 for US/Canadian customers and 1-111-111-1111 for international customers.

Q: Why am I still being charged after I cancelled?

A: If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter.

If you have cancelled your Premium membership you should not receive any additional monthly charges.

Q: How does the billing work for a trial membership?

A: When you choose the 5 day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions, all trial memberships are automatically renewed as monthly Premium memberships with a recurring monthly fee unless cancelled within the 5-day trial period.

If you are dissatisfied with the service, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monthly Premium membership. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.

Q: What happens if I cancel a Premium membership?

A: If you cancel your Premium membership, you may keep your Pixie-star account as a free Regular member. There are no monthly fees for a Regular membership.

Q: My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?

A: You can change or update your credit card information at any time by accessing your account details inside the member’s area. Simply go ‘My Account’ and select ‘Change your payment method’. For additional assistance, we welcome you to contact our customer support at 1-800-111-1111 for US/Canadian customers and 1-111-111-1111 for international customers.

Q: Why has my credit card / debit card been authorized for $1.00 after registration?

A: Sometimes a $1.00 temporary authorization hold may be applied to your credit card / debit card after registration. The authorization procedure is required to ensure your card is valid. Typically, these holds are removed after 48-72 hrs.The full amount will immediately be credited back to your bank account or credit line. No permanent charges will be applied to your credit card for signing up as a regular member.

Q: How can I get further assistance by phone or by email?

A: To reach one of our customer service representatives by phone or by email, please call us at 1-800-111-1111 24h, 7 days a week, or contact us at support@pixie-star.com.

Q: What is the refund policy?

A: For refund policy details, please call our toll-free number at 1-800-111-1111 for US/Canadian customers and 1-111-111-1111 for international customers, 24h, 7 days a week.

To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.

Refund Guidelines:

If you have experienced any of the following situations on, you may qualify for a refund.

·   Technical Problems: we will issue a refund if technical issues prevent you from using the site.

·   Compromised Security: accounts subject to fraudulent activity will be refunded.

·   Billing Errors: accidental overcharges warrant a full refund.

·   Not What You Expected: if our website doesn’t deliver the experience advertised, we will issue a refund.

We cannot issue partial refunds under any circumstances. Refund claims must be made within 60 days of a contested payment. If you wish to stop using our service, you are solely responsible for cancelling your account.

For additional information, please call our toll-free number at 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers, 24h, 7 days a week.

FAQ Technical Support

Q: What is Pixie-star?

A: Pixie-star is a multimedia service. Currently we offer monthly subscription packages inclusive of books, movies, games and music.

Q: What is being installed on my system, is it necessary to play and download games?

A: Yes it is necessary: In order to protect the copyrights of the content holder’s, Pixie-star requires installation of the Pixie-star games player. The player facilitates the downloading of games and communication with Pixie-star. This player will run in the background and requires no attention. Subsequent to installation, this player will be launched on every attempt to access premium content.

Q: I have downloaded a game, why does it ask me to add to the library again?

A: Sometimes the system loses track of which machine you are on. If the game has been downloaded, simply click again on play/add to library. It will recognize you and give you access to the game without further downloading. Make sure to click on "download now" to access the game.

Q: I have received an error, and I cannot install the Pixie-star player.

A: If you received an error (ex. Installation Failed; Download Interrupted; Error Downloading; Activation Errors: (599), (703), (771), (772), (805), (998)) or you're simply having trouble downloading or activating your PC game, there may be interfering software that is preventing the game from downloading and installing successfully. Please check your antivirus, firewall, and other related applications.

Q: What are the minimum requirements?

A: The in-game system requirements will vary with every game. Each game has its minimum system requirement displayed within its respected game page. Compare your system to the game's system requirements to ensure smooth game playing.

Q: Can I play Games on another PC?

A: Once successfully logged into your account on that PC, you can play all the games available in the subscription catalogue.

Q: How many games can I play with my subscription?

A: As long as you have an active account, and the PC has the Pixie-star Games Player installed, you can login and play over 1300+ games. Simply sign in with your username and password on a computer that has Internet access via broadband and the Pixie-star Games Player installed.

Note: You will not be able to access your previously saved games when switching computers, and will need to download your games on this remote computer again.

Q: How many computers can I install and use the Pixie-star game player, music player, video player and book-reader on?

A: The Pixie-star games player, music player, video player and book reader are built in and will be accessible when you log into your account on any number of computers. However, you can access the service on up to 5 computers located at the same IP address (e.g. one household) at one time.

Q: Why are the game player, music player, video player and book-reader required?

A: The Pixie-star games player, music player, video player and book-reader facilitate the access to and enjoyment of the media available on the website. They are already built in and accessible and do not require downloading or installation.

Q: Can I access the media on others PC?

A: Once successfully logged into your account on any PC, you can access all the media available in the subscription catalogue.

Q: How many books can I read with my subscription?

A: As long as you have an active account, you can login and read over 5600+ books. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and read books as many times as they want.

Q: How many songs can I listen to with my subscription?

A: As long as you have an active account, you can login and listen to over 2400+songs. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and listen to songs as many times as they want.

Q: How many movies can I watch with my subscription?

A: As long as you have an active account, you can login and watch over 2100+ movies. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and watch movies as many times as they want.

Contact Our Offices

support@pixie-star.com

Corp4-2500 USA Company Name
456 USA Registered Address, City, State, POSTAL

Toll-Free No: 1-800-111-1111

Primary No: 1-111-111-1111

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